SHIPPING AND DELIVERY
COVID-19 & Shipping Delays
As we face the unprecedented challenge of minimising the spread of COVID-19, we'd like to update you on some changes to keep our customers and staff safe during this time of heightened concern.
We are still open and fully operational. However our manufacturing team has been scaled back to ensure adherence to social distancing measures. As such, please allow 4-5 business days for the production of your order, prior to shipping.
Additionally, all shipping service carriers are experiencing delays, which are particularly significant for states and territories where border restrictions have been imposed.
Estimated delivery times to metro areas are as follows:
VIC: 3-5 business days
NSW & ACT: 5-7 business days
NT: 10+ business days
QLD: 7-10 business days
SA & WA: 7-10 business days
TAS: 5-7 business days
NZ: 10-12 business days
Please allow an additional 1-2 business days for deliveries to regional areas.
The shipping delays also appear to be impacting the provision of reliable tracking information. Many carriers have temporarily altered their process and are no longer scanning items until they arrive at the destination depot.
This means you may not receive updated tracking information until the actual day of delivery.
To minimise the risk of contracting or spreading the virus, parcels will no longer require a signature for delivery.
Where do you ship?
At the moment we ship to Australia and New Zealand.
Do you ship to PO Boxes?
Unfortunately, we can't ship to PO boxes. Delivery must be to a physical address. We're more than happy to deliver to your company or work address too.
Who will deliver my parcel?
For most orders, especially those containing larger prints, we organise courier delivery to your door. Please ensure you include delivery instructions for your parcel in the event that you are not home, as our couriers won't leave parcels unattended unless you have provided approval to do so.
What if my print is damaged in transit?
Although our prints are carefully packaged for shipping, we also fully insure them during the shipping process.
If your parcel arrives with obvious damage to the packaging please DO NOT accept receipt of the parcel. Instead, ask the courier to return it and let us know immediately at firstname.lastname@example.org.
If your parcel is left unattended with damage to the packaging, please advise us within 24 hours. Please include photos of the damage to the box and the print as attachments to your email, so we can organise a replacement immediately.
For any other questions or concerns please don't hesitate to contact us at email@example.com.